Frequently asked questions

  • One number for your customers

    There’s no need for separate landline and mobile numbers. You’ll get one number that appears to your customers, letting you make or take calls from any phone – wherever you are.

  • One voicemail for your business

    Share a single voicemail box for all your numbers. Any messages can be retrieved – and acted on – by anyone in the company, meaning no call is ever truly missed.

  • One provider, one bill

    Save time and money spent dealing with multiple suppliers. Get one contract and one bill for all your fixed and mobile requirements, and no call forwarding charges.

  • A reliable connection

    One Net Business offers a fully secure phone system hosted on our core IP-based network – with dedicated voice connectivity that’s managed end to end and monitored 24/7.

  • Future-proofed technology

    With a planned roadmap of new features and upgrades, you’ll receive ongoing updates so you’ll always have the latest technology – with virtual system upgrades that prevent on-site disruption.

  • Direct your calls

    Make sure your customers get through to the person or team they need, with hunt groups that direct calls straight to the right area of the business. Phones can ring simultaneously or sequentially until the call is answered.

  • Always ready to answer

    Monitor the call availability of colleagues to make sure there’s always someone ready to answer. You can even quickly switch all calls to mobiles or other business sites to avoid disruption.

  • You’re in control

    With the online Feature Management Portal you can add functionality, and users, or even get new locations up and running. Users can manage their own calls and call profiles wherever they’re using the mobile app.

  • One Net Collaboration

    Add One Net Collaboration to make it even easier to stay in touch with colleagues and customers. It combines One Net Business with Microsoft Office 365 to let you answer calls on your fixed phone, mobile, tablet or computer.

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