Fixed telephone numbers are being changed at the request of the Government Regulator, the National Communication Authority (NCA). The NCA intends to implement a new numbering plan for Ghana to conform to international standards and Vodafone Ghana is required to implement this system. To conform to government regulations, we need to standardize our fixed line telephone numbers to 7-digits and apply new area codes.

Your number will change but there will be absolutely no effect on the service when we change over to the new numbering plan. You will both be able to make and receive calls as well as use your broadband service as usual.

Yes. For the 1st three months after implementation of the new numbering plan, all calls placed to your old fixed telephone numbers will automatically be forwarded onto your new number. After the 3-month period, from 1st August onwards, the automatic forwarding will stop. So you must therefore inform all your contacts about the change to your phone number with effect from 1st May 2010.
 

Yes, all fixed telephone numbers – including ISDN numbers – will be affected by the change. The format is the same as that designed for all our fixed line numbers. They will conform to the new area code and new 7-digit number plan introduced for our fixed telephone lines.

The short code Centrex number will not change but the fixed line number on which this service is being offered will change. There will however be no impact on your Centrex service. You will still be able to enjoy all the features the service has to offer. It is only the fixed line format that will change to conform to the new numbering plan designed for all Vodafone fixed line numbers.

Yes, your calls will go through because for the 1st three months after the change of numbers, Vodafone will support your business by routing your calls to its corresponding new number. This will however cease after the 3rd month. Please ensure that you retain a copy of the new numbering format on your desk to assist you in making calls after the changeover.

No, with the new numbering, you must always dial the full subscriber number which includes the regional code and the prefix. Calls without the regional codes and the prefix will result in the call being dropped since the dialled number will not be recognized.

No, you must always add the regional code for your calls to be connected.

No, it will not. You can still be reached on your existing Toll-free and Premium Rate numbers.
 

No. you do not need to get a new telephone. Your existing telephone sets will still work.Vodafone however has available at our retail shops exciting and affordable telephone handsets for sale if you are looking for new handsets to purchase.