Mobile Number Portability (MNP) means you can keep your entire mobile phone number (including the prefix) if you decide to change from one mobile service provider to another within Ghana. “Porting” is a process that allows you to keep your entire mobile number irrespective of your network service provider. So, if you switch between mobile service providers, you don’t have to go through the trouble of advising all your friends/family/colleagues that your number has changed – it stays the same.

Any person who has been a customer of a mobile network for at least 30 days, and who has not ported his number in the last 30 days is eligible to participate.

You will be able to use the MNP process from 7th July 2011, and it will be available permanently from that day forward.

It will be available between all existing mobile service providers in Ghana.

MNP is available to all mobile service customers in Ghana, as long as your number hasn’t been barred or suspended.

No. Bringing your number to Vodafone is free.

1. Go to any Vodafone retail shop or authorised dealer and tell them that you would like to port your number. (Please note that porting can only be done by visiting the retail shop or authorised dealer and is not available by telephone or online).

2. You will need to complete a “Porting Request Form”.

3. You will be asked to provide proof of identity (Passport, Ghanaian Driver’s License, National ID, Voter’s ID or NHIS card) and the active phone number you wish to port.

4. You will be asked to send a free text from your phone. Vodafone staff will be able to help you to do this if required.

5. You will receive a text confirming that your request has been received.

6. Vodafone will provide you with a new SIM card.

7. Porting will be completed within 24 hours.

8. You will receive a text message confirming your port is complete and you should change to your new Vodafone SIM card. If you are unsure how to do this, you can go into the retail shop or authorised dealer and they will be able to help. At this time, anyone who calls you or sends a text message will reach you on the Vodafone network.

• Any credit left on your old account will be lost after porting.

• Messages which have been sent to you, but not delivered, may be erased. You will lose your voicemail including messages, SMS, MMS and ancillary services, and you will need to set these up again with Vodafone.

• You should remember to copy or transfer any contacts or phonebook entries from your old SIM or phone. Vodafone staff will be able to assist you.

• Your friends and family may be charged differently when calling you after porting. Additional information on applicable rates can be obtained from Vodafone.

• If you experience any problems in receiving or making calls or receiving or sending text messages, you should report the issue promptly to Vodafone.

• After porting is completed, you should use recharge/top-up cards from Vodafone. You are no longer a customer of your former mobile service provider.

• Porting does not release you from any contractual obligations or debt owed to your former mobile service provider. Your bill should be paid, and deposits refunded. If you received bills for usage, you will receive a final bill from your former mobile service provider after the porting is completed.

• Your former mobile service provider must give you the means to recover any mobile banking or payment money which was on your account even after porting.

• After at least 30 days at Vodafone, you are free to move back to your former mobile service provider or onward to another mobile service provider.

• Whilst all mobile service providers will exercise reasonable skill and care in discharging their obligations under Mobile Number Portability, no compensation will be provided for loss of any kind through delay, disruption or lack of service resulting from the porting process.

No. Your former mobile service provider is not allowed to contact you during the porting process to try and persuade you to stay with them. However, after the porting process, the former mobile service provider can contact you to recover outstanding payments.